Do I need a credit card to rent a car from Rentops?

No, it is not necessary to be a credit card holder. However, to prepay you must use a credit or debit card (Visa/Mastercard) and the name of the credit card holder must be registered as the driver’s name.

What are the payment methods for car rental?

You can pay by credit card (Visa/Mastercard), cash, or money transfer to a Rentops bank account.

Can I Cancel my Reservation?

Please let us know as soon as possible in case you wish to cancel the reservation. You can cancel the reservation free of charge up to 48 hours before the expected pick-up date of the car.

How old do I have to be to rent a car?

To rent a car, the driver must be over 21 years of age and the licence must be valid for more than one year.

How do I find the Rentops employee when I arrive?

The agent will meet you at the arrivals area of the Airport / Port. He/she will hold a sign with the name of Rentops and your full name.

What are the required documents for car rental?

You will need a valid driver’s license, valid ID or passport and a credit card for the deposit.

What do I do in case of a breakdown?

You should let us know immediately so that we know your exact location. We will make sure to call Roadside Assistance so that you can get the help you need in time. Rentops will immediately proceed to replace your car with a new one.

If my flight is delayed, will the Rentops employee wait for me to deliver the car?

Of course. Rentops employees know all your flight information. In case your flight is delayed, our employees will be aware of it and will be waiting for your new arrival time.

Is the second driver also charged?

No. In fact, we recommend that you register a second driver. Crete is a large island with equally long and tiring routes, so a second driver is essential.

What happens if I have to pay a ticket or a fine?

In case of a ticket or fine, it is your responsibility to pay it. Payment is made directly to the Rentops rental office. Please check the speed limit of your car, make sure to park in appropriate parking areas and follow the rules of the Greek Road Traffic Code.

Is car insurance included in the rental price?

Yes, insurance is included in the car rental so that you are covered in case of an accident. In the event of an accident the customer is obliged, regardless of fault, to complete an accident declaration under Article K70 of Greek Law.

What is the applicable policy on fuel?

The fuel policy is that the car is returned with the same amount of fuel as it had at the time of rental. If the tank was half full, you must return it with the same amount.

Is there a limit to the number of mileage I can cover?

No, there is no restriction. You can enjoy a carefree holiday by driving as many kilometres as you wish.

Are pets allowed inside the car?

Of course. Pets are welcome at Rentops. To avoid any damage to the car, please, during the trip, please rest the pet on the seat with a towel/blanket to keep the upholstery surfaces clean.

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